HOW MUCH WILL IT COST?
Delivery cost dpends on your location, and total weight of the order. The cost is calculated at checkout and is usually between R60 an R99.
HOW LONG WILL DELIVERY TAKE?
Escential Fragrances endeavours to despatch all orders within 36 hours of receipt, Monday–Thursday. Orders received after 10am on Friday, Saturday and Sunday will be despatched the next working day, usually Monday.
We utilize either Fastway Couriers or Aramex depending on location. Delivery is to your door.
Fastway Courier services are only able to deliver to major centres, for remote and outluing areas we use Aramex.
DO YOU SHIP OUTSIDE SOUTH AFRICA?
At this time, we only ship orders within South Africa.
Due to the intimate nature of the product, we are not able to offer refunds or exchanges, so please take care when selecting your purchase.
GOODS RECEIVED DAMAGED
In the unlikely event that order should arrive damaged, please contact our customer services department on 011-791-5019 or email firstname.lastname@example.org and we will gladly assist. Please keep all damaged goods and packaging as these will need to be returned. We will gladly replace any damaged goods free of charge.
If you wish to cancel your order after going through the electronic checkout, please contact us immediately and our customer service will try to assist you. Once your order has been despatched it cannot be cancelled.
ORDERS NOT RECIEVED
If your order has not been received after 72 hours of receiving the tracking #, please contact our customer services dept so that we may assist in tracking the order. In the rare event that your order has gone missing we will galdly arrange a replacement. In instances where your choice of fragrance is no longer availaible we will galdly arrange a refund within 30 days.
At Escential Fragrances, it is our aim to make your online Fragrance purchase an easy and enjoyable experience. If you have any questions or are not happy about anything please let us know.