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    Terms & Conditions

    Detailed Description of Good and / or Services
    Escential Fragrances is a business in the online retail industry that markets original branded fragrances and associated products.

    Delivery policy
    Subject to availability and receipt of payment, requests will be processed within three working days and delivery confirmed by way of email.

    Return and Refunds Policy
    The provision of goods and services by Escential Fragrances is subject to availability. In cases of unavailability, Escential Fragrances will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
    Returns will only be accepted if still in original packaging and returned at the customers expense. Prior written approval must be obtained for all returns.

    Customer Privacy Policy
    Escential Fragrances shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

    Payment Options Accepted
    Payment may be made via Visa, Master Card, and Diners Club credit cards or by bank transfer into the Escential Fragrances bank account, the details of which will be provided on request.

    Credit Card Acquiring and Security
    Credit card transactions will be acquired for Escential Fragrances by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.

    Customer Details Separate from Card Details
    Customer details will be stored by Escential Fragrances separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .

    Merchant Outlet Country and Transaction Currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

    Responsibility
    Escential Fragrances takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

    Country of Domicile
    This website is governed by the laws of South Africa and Escential Fragrances chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O Box 456, Fontainebleau, 2032

    Variation
    Escential Fragrances may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    Company Information
    This website is run by . . . . . . Charnell A Bow, a sole proprietor based in South Africa trading as Escential Fragrances represented by C. A Bow

    Export Restriction
    The offering on this website is available to clients from South Africa only.

    Indemnity
    Escential Fragrances, its employees or agents are not liable for any loss, damage or claim of whatsoever nature arising from or in connection with any defect, latent or otherwise in any goods supplied and/or services rendered by Escential Fragrances.

    Escential Fragrances contact details
    Telephonic Support: 011-791-5019 | Email Support: info@escents.co.za